Community equipment

Provided by

Medequip Assistive Technology Limited

Description

The Medway Integrated Community Equipment Service (MICES) service supports children and adults who, due to their health or a disability, may need community equipment such as walking frames, hoists, crutches, and chairs to help them live their day-to-day lives and maintain their independence and wellbeing.

To manage your everyday life, you may need to make changes to your home. For example, you may need a ramp fitted for a wheelchair, install a ceiling track hoist, grab rails, or an alarm to alert people in case you are unable to get to a phone.

Making a Request

MICES is a loan service, where community equipment is delivered directly to your home free of charge. For in-home assessment by an occupational therapist or trusted assessor, email us on ss.accessandinfo@medway.gov.uk or call 01634 334 466.

For major adaptations email us on disabled.adaptations@medway.gov.uk or call 01634 331200.

If your needs have changed

If your equipment is no longer meeting your needs, you will need another assessment to see if a different piece of equipment or an adaptation to your current equipment is required.

Email us on ss.accessandinfo@medway.gov.uk or call 01634 334 466 to book an appointment.

If you are not eligible

Ask SARA, an online self-help guide hosted by the Disabled Living Foundation could help you with advice and information about products that could make daily living easier.

Repairs

If your equipment is damaged or unsafe to use, email Medequip on Medway@medequip-uk.com or call 01634 975108. If we cannot repair the faulty equipment at your location, a replacement item will be delivered within five working days. Urgent and critical repairs will be completed in four hours.

Complaints

If you wish to raise a complaint about the equipment service, email Medequip on Medway@medequip-uk.com or call 01634 975 108. If your complaint cannot be resolved by Medequip, email the Adults Services complaints team ss.accessandinfo@medway.gov.uk or call 01634 334 466.

Returning Equipment

If you do not need your equipment any more email Medequip on Medway@medequip-uk.com or call 01634 975108. They will arrange to collect the equipment.

If you prefer to return the equipment yourself, our depot address is:

Medway Integrated Community Equipment Service (MICES)
Medequip
Unit 4-5 Rochester Trade Park
Maidstone Road
Rochester
Kent ME1 3QY

Tel: 01634 975108

Email: Medway@medequip-uk.com