Firstly, we want to thank our patients for their understanding and support as we have worked through our ongoing IT incident. Our staff have worked hard to maintain our services, and to provide care to our communities. We appreciate that the IT outage has resulted in delays and some disruption over the past week, and want to thank everyone involved.

Our focus has understandably been on continued safe and effective care, while NHS England oversaw a thorough and in-depth specialist investigation. This investigation has taken some time but we're pleased that following deep-dive research, there has been no evidence of unauthorised access to patient data.

As a result, we are now gradually and carefully reconnecting some of our priority patient systems, meaning that you should begin to see things return to normal. This will not be immediate and will not apply to all systems at present, so please bear with us as we adjust and reset.

For now, this continues to mean:

• If you are coming to us for a blood test, please make sure you have a paper form. If you do not have a paper form, we cannot do your blood test.
• Unless you are told otherwise, booked appointments are still going ahead as planned.
• If you are due a booked home visit and this has not happened, please call us on 0300 123 3444.

Our staff are working hard to get us back to normal safely and efficiently. Please bear with us, and be kind.

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At Medway Community Healthcare we are keen to ensure that the services we provide meet the needs of the people that we serve. We need to ensure that people can access our services equally.

We need to be monitoring who is accessing our services and compare this to our local population. If there is under-representation we can work with the local community to help improve access.

To find out how we use this information, our security and your rights visit our privacy page >

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If you require advice about our service, please call 0300 123 3444 (Mon-Thurs 8am-6pm, Fri 8am-4pm) or 0300 123 3444 (Mon-thurs 6-6.30pm, Fri 4-6.30pm)